The room was clean and bedding and linens were comfortable. In the bathroom, the ceiling filter for fan was rusted and dirty. The soap dish on tub was missing and the hole not replaced with a tile.
Though the price and service were great, some things I must mention were sub par. The treadmill and t.v. were broken in the small exercise room. The pool had no lights on at night either in or around pool. The whirlpool inside was green with algae and not inviting. Upkeep issues.
Awesome customer service . The lady who works at the front desk , hope , was awesome . She made our stay easy , she was accommodating and an all around awesome person . If I could rate more I would . I would recommend this hotel to anyone. The other reviews must have been cursed because during our stay she went above and beyond the call of duty . Hope is awesome. !!!!
The lobby and representative behind the desk was very impressive. The room was amazing. The bathroom needed a little touching up here and there, (a bit of rust and broken tub tiles) but all in all, for a pool, breakfast, hot tub, gym, and close proximity to the air Force Base, you really can't beat the price. It was a great overnight stay! We will definitely stay here again I'm the future.
The breakfast bar was typical as with most hotels. However I will say that reception was friendly and welcoming. We will stay elsewhere another time.
The hotel customer service was horrible and not accommodating to my inconvenience and pain and suffering and I will never stay again in this hotel. I came to the Abilene area for work and planned on staying in a hotel until my living arrangements were secured. I decided to stay in the Wingate due to the amount of time, the cost, and previous reviews that I had seen on the internet. I checked into the hotel Tuesday night; Wednesday afternoon/evening I noticed a cluster of small itchy red bumps around my neck area. At this time, the source of why I got these bumps was unknown. Each additional night I stayed in this hotel, in the morning I noticed a new cluster of bumps located on varies parts of my body. Friday morning, I woke up a noticed something crawling in the bed, which were several of small bugs, and then is when I realized this was the source. Hotel management was informed and an “investigation” was supposed to be taking place. I was then moved to a new room. After returning to the new room from work sitting at the desk area located towards the front of the room, I noticed something crawling on the untouched made bed. I walked over and noticed that it was an ant. I killed that ant and went and sat back at the desk. I then noticed something else crawling on the bed and by this time it was several ants. Hotel staff was informed and I was moved to another room. It was late so I decided to stay at the hotel for the last night so that in the morning I could talk to the owner of the hotel. Saturday morning, I went downstairs to talk to the owner and was informed that she had not made it in at that time so I waited. After I noticed that she had arrived, I went to the front desk to see if she was available to talk. At this time, I was informed that she was not going to be able to talk to me until Monday because she had other managerial duties that were more important than my complaint. That statement was unacceptable and she eventually walked over to the desk to talk. In our conversation, she was dismissive and combative trying to give me excuses to why there might be bugs in the room or in the bed even after I showed her pictures of the beds and bites that were on my body. Even giving me the excuse, “I got the hotel at a good rate so what more should I expect.” I do not care how much I paid; at the end of the day, this is still unacceptable because my money is paying for a clean safe room. Unbenounced to her, I am an educated health professional and the proper investigation will be done.
They have rooms that are clean, and comfortable. Wish I had a picture of my personal comfort about this place!
Wingate By Wyndham Abilene is a US Lodging based in Abilene, Texas. Wingate By Wyndham Abilene is located at 3010 Catclaw Drive S.Clack St., Abilene, TX 79606, USA.
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