It was the worst hotel we have ever stayed in. They had a nice lobby and were in a great location next to the mall and several restaurants but there were other hotels near by and I highly recommend going to one of those. We had three rooms for three nights, we booked them all together several weeks out and where still on three different floors, which is annoying but fine. One of our three rooms was never cleaned the entire time we stayed there. The worst thing though is that they never in forced the pool rules. Two of the three nights we had to call the front desk multiple times trying to get them to tell the guest that they can't scream at the pool at 2 am. It took over 2 hours and six phone calls the first night and 45 minutes, 4 calls and us threatening to report them to the cops for disturbing the peace before they told them they had to leave the pool. It was unacceptable that they let a few drunk people in the pool ruin several peoples sleep.
Very kind and welcoming staff, they go the extra mile for their guests! Was given a nice care package with snacks and a drink on check-in. Bar/Cafe is nice and an enjoyable environment. Popcorn machine in the lobby for a snack was a nice touch. The room was very clean and modern. Will definitely be staying here again!
First, we didn't stay there. I just called to see if there were any gluten-free options available at breakfast. Person who answered was polite and asked. She came back on saying no, maybe the oatmeal and fruit but that was it. I asked if the oatmeal was gluten-free (not all is) and she was pretty curt. "I don't know, you would have to talk to corporate, they make all the decisions, we just sell it." Pretty harsh.
It's hard enough having dietary restrictions when you're traveling and a simple "I'm so sorry we don't have anything that would work for you" would have been a much better response. So may be a great hotel but my experience with the front desk person was pretty poor.
I am a continuous guest at marriot and currently a gold member and was surprised to find there was no continental breakfast or food voucher included with my stay. None the less the staff was professional and friendly but the manager seemed unknowable in certain policies she asked. But beds were comfy and room was great as expected
One of the best experiences I've ever had at a chain hotel. Friendly helpful staff, everything clean, gorgeous and smelling good. No weird smells like in some hotels. We will definitely stay here again, and would recommend to anyone.
Courtyard By Marriott Abilene Southwest Abilene Mall South is a US Lodging based in Abilene, Texas. Courtyard By Marriott Abilene Southwest Abilene Mall South is located at 4350 Ridgemont Dr, Abilene, TX 79606, USA.
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