The manager then told my wife that there was nothing we could do except pay the extra $150. When we threatened them with military legal, she told my wife, "You do what you think you have to do."
Although I haven't stayed there personally, I took a tour of the place and I loved it with nice clean place. I have booked 4 rooms for my party. The manager had an upbeat and extremely nice attitude. That's one of the reasons I wanted to book 4 rooms.
Update.....checked us in.....gave us the room key then said "Oh wait a minute....we need to double check that, NO not ready".
I will not go to this place again, I do not care if I have to sleep in my car.
My wife told me that she already informed the manager about it. The manager told her that she consulted with the owner and the owner agreed that it was ashes and told my wife that it was a closed case and that she needed to “shut up and pay the $150”.
I was traveling for school. Around 9 April 2014, I got a no smoking room, When my wife compared my travel card usage with my receipts, there was a $150 additional charge unaccounted for from this motel.
Update 6 June 2014 1950L: The manager gave copies of the pictures to my wife, and forwarded them to me. I told her that those were not ashes, but whiskers from when I shaved.
On 6 June 2014, my wife called the manager at the Sleep Inn about the charge. I do not smoke, yet according to them, they have pictures of ashes in the sink, and the manager said, "[I] tried to hide it in the bathroom."
Simply superb! Great accommodations, clean and spacious rooms. Friendly staff as well as helpful. Has a fitness room with modern equipment along with hot tub and pool. Near major highways. I definitely recommend for the entire family!
Unless you want to be robbed blind, stay away from this place.
If my wife didn't compared my receipts with the charge card, I WOULD HAVE NEVER KNOWN.
When my wife called them, they told her the $150 was for "smoking in a non-smoking room".
If guest must check out by 11......and rooms can't be cleaned by 2 for check in as indicated on the reservation, maybe the hotel needs to consider more staff. Not sure that would even help. Front desk doesn't seem to concerned about it. Happens every time I stay here. Next visit to Abilene will try a new place. 3 strikes and you're out!
Too bad I cannot give a zero. I am military. Also, I don't smoke, never have. I have been a choice privilege member for years. I am ashamed of this place, and my wife and I used to unquestionably trust Choice Hotels, not anymore.
Lobby full of aggregated people and really no answer to what the hold up is. Something not right in this establishment. They should be embarrassed but it doesn't seem to even phase them.
Room very nice, clean, awesome tiled, walk-in shower with high ceiling. Pleasant pool with hot tub. The location is beside the highway, not very attractive on the outside, but quiet inside. More than meets the eye..
Sleep Inn Suites University is a US Lodging based in Abilene, Texas. Sleep Inn Suites University is located at 250 Killough Cv, Abilene, TX 79601, USA.
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