Very friendly staff! I am just staying here for one night on a business trip. It's very clean and comfortable with all of the amenities you could ask for. I would definitely stay here again!
I came into the hotel on Sunday evening trying to get a room. I was going to be a walk in due to not knowing I was needing a hotel. I sat there and I waited for about 20 minutes, due to nobody being at the desk. When the clerk finally did show up, she was very rude and didn't seem like she liked her job or her guests. She wasn't helpful at all. I ended up leaving and going to a different hotel. I don't think I will be returning to this particular Fair field. I have stayed at this location before and it's normally very friendly. Most of the front desk people, house keepers and even the breakfast workers are normally very nice. But it seems this hotel is going downhill. And I don't believe I will be giving any more of my time nor money to this hotel.
It was great for the Abiliene area. Mid range hotel, because our usuals had no early check in available. Very polite staff allowed us to check in at noon. Comfortable bed, spacious room, adequate breakfast.
Hotel staff need a lot of improvement on their customer service provided in this place. Upon checking in one of other people in my group could not find their reservation finally it was discovered the name was all wrong. One the second day after I returned I found that bare minimum had been done by housekeeping to include on emptying one trash can and did not replace any of the toiletries that were used. The front desk evening staff was nice and brought things up. The next day I returned to find that none of the towels had been replaces by housekeeping, how do you not remember to replace towels. Again had to go down and get more towels. Breakfast was pretty gross both mornings and they ran out of coffee both mornings. When we were checking out I saw that taxes were charged and asked the clerk about it was told very rudely the took off what they had to, since we were federal government we had a tax exemption. Finally after talking with our travel the girl found someone else who resolved the issue. I have always had positive experiences in the past but this place is not the same level as the others. I will be traveling again in two weeks and will find a different place to stay.
Everything was really good. I liked their breakfast which was free. You can make a really good breakfast sandwich. My bathtub was warped and their was a funny smell, but I think that was just cleaning supplies. Also their keys don't work very well.
Fairfield Inn Suites By Marriott Abilene is a US Lodging based in Abilene, Texas. Fairfield Inn Suites By Marriott Abilene is located at 3902 Turner Plaza Dr, Abilene, TX 79606, USA.
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