Extreme lack of communication, very hateful and demeaning and rude employees. Asked if they could contact us as soon as the vehicle was ready to go as we only have the one, but never heard from them. They honestly dont deserve the one star but it wont let you choose negative! We originally took our vehicle in to have a small transmission fluid leak fixed. Was told by Guy that the transmission mount was going out. Took it back to get it replaced but after numerous attempts to contact them, finally was told they didnt want to replace the mount. Instead they just "reconditioned" it.
Wow what horrific experiences!!! Put it this way, I am going to take this place to court because of the new owner, Greg, stating my warranty is voided because I said I had a hard time trusting them after these experiences. I have had to document and literally record every conversation with him and their employee Steve. They refuse to work on my transmission even though other shops said my transmission that they were supposed to be fixed completely, after charging me their max quote, still slips. I promise you these people do not have any integrity nor compassion.
They work on your vehicle without your permission and expect you to pay them before you are able to take your car. No joke!! You would think they would feel compassion towards someone they charged the maximum quote to, for reastoring my transmission, but since they do not want to have to work on it again, refuse to work on it because I said I had a hard time trusting them since they are not trying to take care of me.
From them not being accountable regarding their lack of communication, to their effort to fix things that do not need it, to literally replacing parts and charging without asking, this shop should not be in business. Now I have to go through more time off to settle this in court. I could give more details, but I will choose to stop taking up more of my precious time regarding this so called shop.
Great place, quick to determine what's wrong with your vehicle and great service
Eager to help you find a solution for your mechanical issues
DONT DO BUSINESS WITH THESE IDIOTIC EXCUSES FOR TRANSMISSION TECHS! YOU WOULD BE BETTER OFF TAKING IT TO A CARHOP AT SONIC!!!
This may seem unbelievable, but this isn't a post out of bitterness, but facts. I plan on getting all court costs and transmission costs back and having the place that grants the transmission license, largely fine or revoke their license. I'm just glad they finally made this review option available because it wasn't available before. I could see why.
I have been coming to this shop for about 5 years now. The owner is very knowledgeable and has always been very helpful. All the employees have been friendly each time that I have come in. I have thought that the prices have always been very fair. They have always let me know if there were other things that I should keep my eye on in the future without pushing me to get things repaired that I didn't need. I have even gone in there with something that I thought was probably bad and they could have just "fixed it" and charged me for this, but they advised me that this was a normal condition and did not require repair. Overall a very stand up business.
Thank you for your time!
The final straw (hubby posting this btw) was when my wife was trying to pick it up. The people were extremely hateful, rude, and spoke down to her like she was a piece of dog fecal matter trapped on their shoes!!! This place isnt worth the time it takes to look at the building as you drive by! Were i not a nice person, this entire review would be full of explatives, curses, and other things that could possibly cause some problems. Instead, i would rather tell everyone:
Literally, on audio record and all, this is the only reason Greg gave me to void my warranty after only three months of 18 months warranty. I plead my position and as soon as he asked me a question and I responded I didn't have full trust in them and hoped I could expect more, he yelled and told me to get out of his shop. If I could post the recording I would, but as a person of high character, I feel obligated to make sure others know that if you choose to trust this shop you are making a big mistake.
Abco Transmission Auto Repair is a US Car Repair based in Abilene, Texas. Abco Transmission Auto Repair is located at 2802 N 1st St, Abilene, TX 79603, USA.
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