THEN they turned around and charged me a $300 for cleaning!
so Heartz really hearts.....
I hope they do changes in management to improve customer experience....
fourth manager will tell you we do not have car you reserve so we are sorry but you can book some where else .... so nice we did reservation in advance and no car ...
second if you call the phone no no one will pick you up your phone
I wish there was a way to give less than a one star review. My wife bumped the right rear passenger door on her Enclave into a post and State Farm said Hertz was a preferred provider. Normally we rent from Enterprise, but we tried Hertz at the Abilene Airport and will NEVER try Hertz again anywhere! State Farm was billed $300 and we were billed over $400 a month ago for less than a week and we still don't have a bill explaining anything! No one answers the phone, no one is there and apparently there isn't a person in charge of that location.
first thing you do not find any one in counter
Arrive in abilene with no car, no credit card the only place that rented a car was hertz thanks. I feel I over paid tho but it's alright needed a car
Abilene hertz need to improve for customers services.
third they do not have car in stock for what you book
Good service. Clean reliable car. Located at the terminal. Emailed receipt.
Wish I could give zero. Staff is VERY unfriendly. Did not get the specific vehicle I requested and was ASSURED I would get. THEN I had to fight them charging me a full tank of gas for the car I was ORIGINALLY supposed to have (16 gallon tank- the car they gave me instead could only hold 12...) AND the car I turned in had 3/4 tank
I submitted pictures to my credit card company and they agreed it was outrageous and I was able to clear the charge. Nothing but a headache and NOT worth it. Will never be doing business with Hertz.
Hertz is a US Car Rental based in Abilene, Texas. Hertz is located at 2733 Airport Parking Cir, Abilene, TX 79602, USA.
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