My wife and I are first time customers at arrow Ford.
This review is towards the ford arranger dealership by arrow ford. After being denied a vehicle from other dealers in town I stopped by ford arranger. Should have went here first. After telling the salesman will Hopkins about having no credit and a small budget he pulled up a list of what I could get into that day. We test drove couple cars and finally settled on a winner. one owner Nissan with low mileage crisp and clean, considering no one wants a lemon I asked many question of how I would be safe. Will Hopkins answered all of my questions and also Informing me that the Nissan had a lifetime warranty on the motor and transmission. Also that all of their vehicles have to go under a full inspection of leaks, damages, anything of concern before they even hit the lot. Then we were discussing financing , they have a great "disappearing interest". the way this works is if you pay the first 3 payments on time it drops 3% next three on time 3% next three 2% and next three 2%..10% total off your interest in a year. Also if you set up auto draft that's another 2% off. I went from 21% interest to 19% to in a year 9% if I pay $500 towards my note that's another 2%. Honestly you couldn't beat this deal as long as your on time you can save yourself money. One thing concerned me , there was a pull to the right , which is simple alignment but I don't want to start spending money right away. Well long behold talking to William about it he got it fixed for me free of charge , couldn't be happier with this whole deal in two days I was driving my vehicle! Could have been sooner but second day was for alignment so cant complain. Awesome people awesome service and great deals, with a even better financing plan.
Then we had a issue.. We explained to our sales guy. Daniel, with got with his boss and we'll once again pleased that they took care of our situation.. So you go on down there and get you a vehicle and know you will be treated right.. Thanks Daniel, Mr. Johnny owens , and Randy.. And the rest of staff that helped us out!
Ive had a few problems with making early payments on my vehicle and the autodraft was not stopped by the very nice people taking the payment which caused me to suffer 2 overdraft fees of a total of 50.00 and they only gave me credit for 25.00 and i was told that it was my fault for not letting the lady know to stop the autodraft which i did every payment which is why arrow ford loan arranger only gets 4 stars, otherwise the people are pleasant to deal with, the vehicle selection is awesome and the manager worked with me until i got the vehicle i wanted at the price that i needed.
Christal was on point, again. This was the second time I've bought a vehicle from her. Kudos for Johnny & Linda, for the assist. Will definitely be back. Thanks to All of the Sales Staff....!
Two weeks ago my husband and I went to Arrow Ford Loan Arranger to buy 2 vehicles to upgrade from what we had. We had the best experience and service. Will Hopkins, our salesman, was incredible. He and the finance department went above and beyond to get us into the vehicles we needed. Our son will graduate in May and we will be buying him a car for college, we will definitely be going back to Arrow Ford and Will to help us get him a vehicle. Thank you to Will and the finance department for turning our stressful situation into a great experience!
Had great customer service. Didn't have to sit there for hours like at most places.
Arrow Loan Arranger is a US Car Dealer based in Abilene, Texas. Arrow Loan Arranger is located at 3951 S 1st St, Abilene, TX 79605, USA.
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