Went to have a hair trial for my wedding with "Miss Brooke" ... Big mistake. My hair is shoulder length and I was hoping for a simple low updo or half up do. I tried to show her some Pinterest photos I had found but she wouldn't even glance at them. Then she washed my baby fine hair naturally curly hair and took all the body out of it. Then she straightened it completely flat with a flattening iron and like half a can of hair spray. She then told me it wasn't long enough to put up, which made it even more funny because then she suggested a sleek low pony. But she didn't even have a ponytail band to show me! How does a salon not have ponytail bands?!? At this point she hadn't done one thing to my hair I couldn't have done myself at home and I was just trying to get out of the chair. I'm never going back and won't be suggesting ULTA to any of my friends.
Anthony helped me swatch some concealers and took the time to listen to my concerns and didn't pressure me into buying anything I wasn't comfortable with. The experience was great and I'm so glad I asked for his advice!
Brooke did an excellent job. We will be back again.
First time ever going to this ULTA here in Abilene. Was looking for some primer and setting spray and seen they were now carrying the brand. I was walking around looking lost and not one person asked if they could help me with anything. They just looked at me and walked away. So I took my money to Sephora and spent way more than I would have at ULTA. I will not be returning this store anytime soon horrible customer service!
Went in this Ulta for a quick brow wax while out of town and when I went to check out I asked to use my reward points (platinum member for the last 3 or 4 years and have over 1000 points) and was told I couldn't. Mind you I use them all the time for my brows at my home store (San Angelo). After being very rude since I didn't have time to go grab some cash due to them about to close I was told I could come pay it tomorrow. But was also threatened with the fact that if I didn't pay for my $21 brow wax I would have a police report filed on me. As a customer who spends quite a lot of money hence the 1000+ points I thought this was very petty. Definitely will make sure I go to Sephore from now on when in Abilene.
Ulta Beauty is a US Hair Care Studio based in Abilene, Texas. Ulta Beauty is located at 4310 Buffalo Gap Road, 31, Abilene, TX 79606, USA.
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